Grievances and appeals

Inquiries

Unsuccessful applicants may seek information concerning their rejection and on how to improve their chances for admission in a later year.

Undergraduate course applications: The rejection is usually because the Year 12 results do not place the applicant high enough in the tertiary ranking system. Applicants are advised to wait until near the end of the selection period (mid February) before making any inquiries. Inquiries should be made in writing to faculty registrars/managers.

Postgraduate course applications: The relevant course coordinator should be contacted in the first instance. Each faculty has an appeal procedure and a copy may be obtained from the relevant faculty office. Further inquiries should be made in writing to faculty registrars/managers.

Grievances

Grievances relating to University policies and procedures

The Academic and Administrative Complaints and Grievances Policy satisfies this requirement, both in relation to prospective students and enrolled students on academic and non-academic matters.

Grievances Relating to the Higher Education Support Act (HESA) 2003

Where the issue relates to the provision of Commonwealth assistance to students as outlined in Chapter 3 of HESA (viz. Student Learning Entitlement. HECS-HELP assistance, FEE-HELP assistance, or OS-HELP assistance) then students should in the first instance make enquiry with local Client Service staff.

A student who believes that an admissions matter has not been addressed in a satisfactory manner should write, in the second instance to the:

Manager,
Admissions,
Student Administration,
PO Box 3C,
Monash University,
Clayton, VIC, 3800,
Australia.

Review

If the matter remains unresolved, a student should write to the:

Manager,
Student Administration,
PO Box 3C,
Monash University,
Clayton, VIC, 3800,
Australia.

The Manager, Student Administration (SSSD) acts as the Review Officer as defined in 19-50 of HESA, in relation to issues arising under Chapter 3 of HESA.

Where the Manager, Student Administration has already made a decision on a specific case, then the Director, Services and Systems (SSSD) will act as the Review Officer.

Relevant policy

Student Academic and Administrative Grievance Policy