International Recruitment Services

871 Dandenong Road
Caulfield East Victoria 3145

Telephone: +61 3 9903 4788
Fax: +61 3 9903 4778
Email: scenquiries@adm.monash.edu.au

The International Recruitment Services Unit is responsible for the admission of all international students onto Victoria campuses. It is also responsible for the admission of all students, offshore and onshore, into Monash College and the Monash University English Language Centre in Victoria.

The Unit has four teams -- Applications, Student information, Systems and data, and Fees and Commissions.

• The Applications team is responsible for assessment of all applications, liaison with faculties and issuing of all communication to students.
• The Student Information team is responsible for managing all inbound enquiries from students and agents regarding applications -- email, telephone and face-to-face. This team also contains an Outbound Contact Centre that maintains phone and email contact with students as they progress through the application process.
• The Systems and Data team is responsible for all data collection and entry into AMS and Callista. The Team also provides reporting on application status and incoming student numbers to the Marketing and Student Recruitment Division, faculties and agents.
• The Fees and Commissions team is responsible for any fee-related duties in International Recruitment Services including management of the collection of fee deposits from commencing students. This Team is also responsible for paying all commission to agents and for maintaining the CRICOS register.

See also: International Recruitment Services Annual Report 2007 (doc 79kb) (Monash staff only)

Contacts

Manager's office

Applications team personnel

Student Information team personnel

Systems and Data team personnel

Reporting and Systems team personnel

Fees and Commissions team personnel

Responsibilities