Raiser's Edge top five FAQs

• How do I log in?
• I've forgotten my password, how can I get a new one?
• I can't find a record of someone that I know was a student of my faculty, why is this?
• How do I update or change information?
• Why are all the fields greyed out?

How do I log in?

You can find the instructions for logging into RE in the Raiser's Edge User's Guide that was handed out during your introductory training session. If after referring to this guide you still need help, please contact the RE service desk.

I've forgotten my password, how can I get a new one?

Please contact the RE service desk and ask for your password to be reset. This will usually be actioned within 24 hours.

I can't find a record of someone that I know was a student of my faculty, why is this?

It may be the person you are looking for did not graduate from their degree. The RE service desk is able to check student records in Callista (the University's student information system) to verify the status of degrees. Please contact us to arrange this.

How do I update or change information?

Please email details of the update to the RE service desk, remembering to include the ID number of the person's record and as much information as possible regarding the update. Updates are actioned as quickly as possible and a confirmation email is sent when the work has been completed. If we have queries regarding the update, we will contact you to clarify prior to updating the record.

Why are all the fields greyed out?

Any updates to information in RE are currently carried out by the Systems and Information Management team. The greyed out areas that you can see in RE indicate that you have view only access to these fields. This may change in the future.

Suggesting an FAQ

To suggest an FAQ for this page, email RE service desk.