The need for the Monash Experience Questionnaire (MEQ) was recognised in
the ‘Still Learning’ institutional self-review in 2002 and the instrument to
measure current student satisfaction with their experiences at Monash was
developed and administered in 2003. It is now a core component to the
University’s regular monitoring devices. Following its successful first
administration, MEQ05 was adapted to exclude students’ views of their
experience and satisfaction with administration and support services and the
decision was taken to develop an instrument – the
Monash Support Experience Questionnaire (MSEQ) – to focus particularly
on these aspects. MEQ and MSEQ will be administered in alternate years with
the first administration of MSEQ in August 2006.
The ability to distinguish quality of services provided by faculties and
central services was a key consideration in design of MSEQ. Throughout the
questionnaire there is opportunity for students to provide free text comment
on their experience.
Key Area
|
Description
|
Examples of items covered
|
| Faculty-based student support and administrative
service |
Measures student importance and satisfaction ratings
of specific services provided by faculties (and allows students
enrolled in double degrees to respond to each degree separately) |
- advice and information on courses and units
- information technology facilities and support
- general support and administration
|
| Central university administration and support
services |
Measures student use of and satisfaction with
specific services provided by the central university |
- enrolment
- fees
- examination
- timetabling
- IT facilities and support
- general services
|
| Student communication, information and advice
systems |
Measures student use of and satisfaction with a
variety of mechanisms for communication with students |
- My.Monash portal
- ask.monash
- student Resources Guide and handbooks
- computer Resources Guide
- University correspondence
|
| Other services and support |
Measures student use of and satisfaction with a
variety of other services provided by Monash |
- student counselling
- security
- shuttle services
- careers and employment
|
