Quality assurance links

Quality Assurance and Improvement Organisations

• Australian Universities Quality Agency (AUQA)
• Quality Assurance Agency (QAA) - UK
• International Network for Quality Assurance Agencies in Higher Education (INQAAHE)
• Australian Qualifications Framework (AQF)
• Baldrige Award 
• ISO
• Australian Continuous Improvement Group

University Quality Assurance and Improvement Centres

• RMIT University
• University of Technology Sydney Quality Development Unit
• University of Western Sydney

Learning Organisations

• Resources on Senge's Learning Organisation
• The Society for Organisational Learning
• Learning Organisations

Publications

Talks

• "Quality: Taking It Personally" by Professor Graham Webb (Powerpoint presentation)
  

Internal (Monash) Publications

• ATEM presentation - 3 May 2002 (Powerpoint presentation)
• "Service level agreements: a framework for the quality management and improvement of central support services" by Melany Blackwell and Jill Dixon. (Word document) (PDF document)
  

External Publications

• Australian Universities Quality Agency Manual, Draft Edition
  

Quality Humour

• Quality - Dinner entertainment, Quality Retreat, Mt Eliza - 3 June 1995
  by Professor Peter Darvall (Word document) (PDF document)