Part D - Workplace Flexibility

28. On-call and Call-back for IT Staff

28.1 Continuing or fixed-term HEW Levels 1-9 staff employed in information technology services provision may be rostered or directed to be “on call” outside of normal working hours for physical attendance (or remote log-in where applicable).

On Call Arrangements

28.2 Where a staff member is rostered on call by the Dean/Divisional Director:

1. Roster times may be any hours outside of 8.00 am to 6.00 pm week days, and hours between 6.00 pm to 8.00 am Friday to Monday;
2. He or she must be contactable by telephone or pager and be fit and ready for on-site attendance (or remote log-in) within one hour.
3. Payment for being on call will be 25% of the base hourly rate with a three hour minimum payment period.
4. A rostered on-call period will not normally be greater than one week without one week off-call.

Payment for Call-Back Overtime

28.3 Where a staff member is called back to work while rostered on call:

1. For HEW Levels 1-7 staff overtime will be paid at 150% for the first three hours and 200% thereafter (Monday to Saturday), 200% (Sunday) and 250% (University holidays), with a minimum overtime payment of three hours for a staff member called back on-site, and one hour for a remote log-in. A single minimum payment will apply for multiple call-backs within the 3-hour or 1-hour period, and claimable overtime does not include travelling time.
2. On call allowances cease for all time paid as call back overtime. Subject to mutual agreement, time off may be taken in lieu of overtime.
3. A dial-in allowance of $15 per day (or pro-rata for a shorter period) will be paid where remote log-in is required (subject to a maximum payable of $390 per calendar year).
4. A staff member will be given at least a ten-hour break (plus reasonable travelling time from the work site to the staff member's home) from completion of overtime duty on any call-back without loss of pay for scheduled ordinary duty commencing during such break

28.4 Scheduled overtime for the purposes of maintenance or any other work will not attract on-call remuneration. Overtime provisions will apply and prior approval is required to carry out functions that incur overtime. For HEW Levels 8-9 staff, no overtime is payable and remuneration will be in the form of a quarterly lump-sum performance payment.

28.5 Payments under this clause do not apply for all purposes and therefore are not superannuable and do not apply for leave or other benefits or entitlements.