Student Complaints and Grievances
Monash University is committed to ensuring that all students have a positive relationship with the University and its staff members.
Most complaints are resolved at the local level and the following policy and procedures set out the steps to follow:
|Art, Design and Architectureemail@example.com|
|Business and Economicsfirstname.lastname@example.org|
|Medicine, Nursing and Health Sciencesemail@example.com|
|Pharmacy and Pharmaceutical Sciences||Pharmacy.firstname.lastname@example.org|
Please note that complaints and grievances can only be actioned if you have provided your full name, student ID and contact details.
For grievances regarding administrative issues, contact the area responsible for the function:
Contact your Faculty Student Services first about Admissions.
Grievances that are unresolved by the University's informal and formal processes can be referred to the University Student Ombudsman (USO) who will provide an independent and impartial review. See the Complaint/Grievance Procedures flowchart for further information on the USO's involvment.
The office of last resort is the Victorian Ombudsman who can investigate complaints about administrative decisions and actions of the University. If you have not completed the relevant University grievance procedures (above), the Ombudsman may refer you back to the University to do so before accepting your complaint.