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Human Resources Division Values

The Human Resources Division (HRD) Values Framework articulates the key values or the things that are most important to staff of the Division. These values and the respective behaviours (that are observable) underpin the way we work in and on the business and influence the way we make decisions. In many ways they are the bedrock of our culture.

The HRD Values were developed with significant HRD staff involvement and engagement based on those experiences in the workplace that make a difference to our achievements and commitment to the work.

The HRD Values will be used for recruitment and selection of new HRD staff, induction and orientation of new starters and for ongoing performance development activities. Demonstration of the values will be recognised.

The HRD Values are aligned to Monash University’s values and are a key platform in enabling the achievement of HRD’s vision, purpose and business objectives.

Five core values form HRD’s Values Framework, with Service Excellence being the focal point.

Satisfaction Survey

Take the Client Satisfaction Survey

The survey will take 5-10 minutes to complete and it will be open until 5pm Friday 27 March

Values Framework

Service Excellence

  • being responsive to client’s needs and having a commitment to outcomes and solution focussed
  • listening to others and keeping others informed
  • following through on advice to see what has been actioned and if further assistance is needed
  • responding accurately in a timely way
  • being available – prepared to drop other things
  • problem solving – facilitating solutions to issues and requests through providing advice, guidance, seeking out information and forming logical conclusions and using expert knowledge
  • thinking on our feet
  • being able to do a number of different things simultaneously
  • having attention to detail – making sure that everything’s there
  • being efficient and keeping things moving - by not holding things up longer than they need to be

Working With Others

  • interacting & communicating with others in a positive, clear and honest way and being conscious of how the message is received
  • maintaining patience and high level of courtesy, even when under pressure
  • pulling together to get the job done and drawing on each other’s (our collective) expertise to do the best job we can
  • sharing expert knowledge and taking the time out to educate others
  • appreciating what others bring to the team and respecting differences
  • being able to work with staff at all levels
  • helping others with their questions and answering them in a way that people understand and clearing up understanding of issues
  • recognising contributions (thanking people for the work they do) and celebrating team successes
  • being interested in and caring what others are doing and taking time out to get know another’s perspective, priorities and pressures
  • having empathy and respect for other’s situations and supporting each other and accepting support from one another

Professionalism

  • taking ownership of issues, problems, mistakes and successes
  • being reliable and wanting to do the best job we can
  • having a commitment to achieve; not stopping until things are sorted out
  • approaching work in a focussed , planned and methodical manner and having a routine that works
  • getting through the things that should be completed through sorting a range of tasks and prioritising what is most important and urgent
  • being conscientious, hardworking and showing leadership
  • having perspective – stepping back and looking at the world broadly
  • striving to achieve internal and external expectations and building / strengthening HRD’s reputation
  • building positive relationships

Integrity

  • trustworthiness – keeping confidences when we can and when we can’t, being upfront (honest) about this
  • respecting private information and accessing it only as needed
  • being authentic in advice despite knowing that advice may not be taken
  • taking responsibility and accountability for the things that are ours
  • measuring our work and reporting on progress and quality
  • getting back to people when we say we will
  • having a commitment to and upholding processes, ethics and legal requirements
  • having a commitment to tracking information, having the right information and having the right records

Knowledge, Learning & Innovation

  • being able to think / brainstorm ideas and look at data
  • being comfortable with statistics and data
  • seeing the connections
  • having a commitment / passion to be able to positively influence outcomes
  • having a commitment to evaluation and improvement and being open to learning and looking at things differently
  • continuously checking and monitoring our work
  • being involved in bringing about change – influence people to change things
  • having a clear vision, foresee obstacles and opportunities and generate breakthrough ideas
  • challenging status quo thinking and assumptions
  • being bold with new paradigms that create value in the workplace