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Videoconferencing
Services operations manager Pam Miller is well known at Monash for her dedication,
enthusiasm and infectious good humour.
After leaving school, Pam worked in the Computer Centre, where she met her husband Patrick. After working with AMIS, PABX and the Network Groups, Pam was seconded to work in videoconferencing in the early 1990s, which she describes as a daunting experience initially - "a case of the blind leading the blind".
Since then, Pam has acquired expertise in a variety of areas and has developed an extensive network of relationships both within and outside the university.
Videoconferencing facilitates long-distance communication and access, and through it Pam serves multi-campus committee meetings and cross-campus and cross-institutional teaching and learning. She also hires out the facilities to both corporations and individuals. One such case was to enable Melbourne-based relatives to 'attend' the christening of a baby in far North Queensland.
What she loves most about her job, Pam says, is "when people realise that far from being scary, this technology allows them to come together". She has obviously been successful in achieving this, evident from her recent winning of the Vice-Chancellor's Award for Exceptional Performance by General Staff.
In her spare time, Pam enjoys seeing the countryside in her red sports car and spending time with her Siamese cat Peri.
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- Lisa Pawlicka
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