Phase 1: Description and Validation of Current ICT services

Description and validation of current ICT services across the University.

Commences - August 2007
Concluded - October 2007

Goals

Identify, describe and validate current ICT Services including:

• ICT Services provided and used
• Governance of services and decision making
• Organisational structures for ICT service provision
• Service performance
• Service costs

Questions

• What is the current scope, format and cost of ICT Services at Monash?
• How effective and efficient is the current approach to ICT Services at Monash?
• What are the key opportunities for improvement - through a Shared Services model or other means?

Description process

KPMG are using a description process including workshops and interviews with key stakeholders (top down) and (bottom-up) discovery of servers, assets and functions to build a complete picture of ICT services in the University. The KPMG project team is working with IT managers in all Faculties and Divisions on a substantial list of information regarding:

• Infrastructure
• Human Resources
• Planning
• Services, process and procedures

This work will provide a baseline from which the new Shared Services model can be designed, service quality enhanced and cost savings can be identified in Phase 2.