Definitions of 'Shared Services'
From Wikipedia: (en.wikipedia.org/wiki/Shared_services )
Shared services is a business term referring to the consolidation and sharing of services by different units within an organization. At the lower end, these services refer to non-core activities such as contact centers and network hubs. Higher end services encompass organizational development and business strategy groups, HQ operations, project management, marketing, sales and other supply chain services. Organizations in this context are usually multinationals with cross-border activities.
From 'Socrates, Thoreau and the Status Quo' - Cathy Trower, 2006, Harvard
shared governance means that everyone on campus with a stake in this enterprise works together, continually, to improve what we do, to periodically look backward together to see what worked well and what did not and discuss why, and to look forward to construct a better future
From a Monash Faculty Managers Workshop
Shared services should reflect an understanding that the purpose of services is to support teaching and research. This process needs to clarify and balance the imperatives of:
- Cost savings
- Process effectiveness and efficiencies
- Service improvements
Service function model
KPMG make use of a simple model (pictured below) to assess whether a particular service function is a candidate for the shared provision of services. Decisions regards a business process are focussed on the complexity and uniqueness of the business process. It allows for a range of decisions on service provision of particular functions to meet the service needs of the organisation and its units. While ITS and other parts of the University currently outsource some services, outsourcing is not a consideration of this project.
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