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Customer Service self-assessment

Customer service is as much about projecting a positive attitude as about skill. The more positive your attitude toward your job then the attitude that you project to customers will be more positive. Click the extent you agree or disagree with each statement.

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strongly agree
agree
not sure
disagree
strongly disagree
 
5
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3
2
1
There is nothing demeaning about assisting or serving others
I can be cheerful and positive to everyone
On bad days when nothing goes right, I can still find ways to be positive
The higher the quality of service I provide the better I feel
I am enthusiastic about my job
Encountering difficult "people" situations from time to time will not cause me to be negative
The idea of providing professional customer service is motivating
Performing a "people oriented" job is both challenging and fun
I receive great pleasure when others compliment me, or my organisation, for superior service
Doing well in all aspects of my job is very important to me
Score:

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  • If your total is above 40 this suggests that you have an extremely positive attitude to your job
  • If you're total is 40 or below, then you may want to discuss with your Supervisor ways to support you to improve your current positive attitude