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Communicating effectively at work
One day
| Target group: | All interested academic and professional staff |
| Group size: | Maximum of 16 |
| Level 1 program: | Suitable for staff with limited experience in the area or who wish to refresh their skills. |
| Schedule: |
| Date: | Monday 6 July 2009 |
| Time: | 9:00am - 5:00pm |
| Venue: | To be advised |
| Apply by: | Monday 29 June 2009 |
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| Schedule: |
| Date: | Friday 7 August 2009 |
| Time: | 9:00am - 5:00pm |
| Venue: | To be advised |
| Apply by: | Friday 31 July 2009 |
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| Cost: |
Monash staff - $98
External - $225
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| Catering: | Morning and afternoon tea will be provided |
| To apply: | On-line application form |
Overview
Effective communication skills are the foundation for mutually satisfying interpersonal relationships in personal and professional life. At work the ability to communicate with clients and colleagues is essential to successful outcomes. From this workshop, participants will gain a better understanding of the communication process and have the opportunity to practise the skills necessary for communicating clearly; effective listening, responding, questioning, clarifying and assertiveness.
Intended Outcomes
- Increased understanding of the communication process in terms of all parties
- Identification and practice of skills to improve style of listening and responding
Course Content
- Understanding communication
- Barriers to communication
- Skills in communicating effectively
- Responsible assertion
- Dealing with criticism
Handouts
A booklet of notes will be provided.
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