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Handling difficult interactions
One day
| Target group: | All interested academic and general staff |
| Group size: | Maximum of 16 |
| Level 1 program: | Suitable for staff with limited experience in the area or who wish to refresh their skills. |
| Schedule: |
| Date: | Thursday 29 May 2008 |
| Time: | 9:00am - 5:00pm |
| Venue: | Devon room, Staff Development Unit, level one, 700 Blackburn Road, Clayton |
| Apply by: | Tuesday 20 May 2008 |
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| Schedule: |
| Date: | Tuesday 15 July 2008 |
| Time: | 9:00am - 5:00pm |
| Venue: | Devon room, Staff Development Unit, level one, 700 Blackburn Road, Clayton |
| Apply by: | Friday 4 July 2008 |
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| Cost: |
Monash staff - $75
Others - $173
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| Catering: | Tea and coffee will be provided |
| To apply: | On-line application form |
Overview
A common timewaster and energy drainer within departments is unresolved conflict. This program will incorporate current theory and strategies that aim to assist us to constructively manage conflict. The program aims to be as practical as possible and will deal with real life examples.
Intended Outcomes
Participants will gain new knowledge regarding:
- Theoretical concepts of conflict resolutions
- Awareness of own typical reactions and difficulties with threatened or real conflict
- Responding constructively rather than reactively
Course Content
- Theoretical presentation
- Identification of own typical reactions to conflict situations
- Strategies for responding constructively
Learning Approach
This workshop will be interactive with opportunities to discuss, learn and practise in a non-threatening environment.
Handouts
A booklet of notes will be provided.
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