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Mapping Monash: Understanding and improving our
processes
Two day program
This program is available on request, numbers permitting.
Register
your interest, or contact the Staff
Development Unit for further information.
| Target group: |
1. Managers or supervisors with a small group of staff
who wish to work on an agreed process in the longer term. The group
could be intact teams or cross-functional teams who share responsibility
for administering a common process (e.g. academics and faculty support
services; central and faculty-based support services, who wish to
work together to 'map' and improve a core business process).
2. A group identified to document and improve a core process selected
and prioritised by their managers or through a group such as Deputy
Faculty Managers' group or SLA coordinators. The process mapping
and improvement conducted by these workshop participants is likely
to be overseen by the 'Mapping Monash' project team, and a mentor
identified to facilitate their work. This group would all participate
in the same workshop and work on that process - even in generic
form. Results would be posted on the CHEQ website for use or modification
by individual faculties or divisions. |
| Prerequisite: |
At least two participants from each group should be
proficient in the use of Microsoft Visio, or should complete the SDU
course on using Visio for process
mapping and improvement tools. |
| Group size: |
Maximum of 20 |
| Level 1/2 program: |
Suitable for staff with limited experience, for staff
wishing to refresh their skills or for more experienced staff. |
Date:
Time:
Apply by: |
Dates to be advised |
| Cost: |
Monash/Melbourne staff - $130
ATEM members - $300 (GST free) |
| To apply: |
Register your
interest |
Overview
This two-day workshop is intended to provide knowledge and skills in
process documentation, management and improvement, in the context of quality
at Monash. The workshop consists of two separate days, with at least a
one-week interval between day one and day two. This will provide an opportunity
for teams to continue the work begun on the first day back in the workplace,
bring their observations to the second day, and use this work as the basis
for further knowledge and skill development.
Intended Outcomes
Small teams are equipped to:
- Progress a project focussed on 'mapping' and improving an important
process in their work area
- Use a structured approach to process mapping and improvement
- Develop and apply skills in the use of a number of tools in process
improvement
Learning Approach
The program is focused on active participation of members in working on
an actual process within their work area. A small amount of pre- and post-
workshop work is required for each team, and participants will be asked to
conduct some workplace investigation of their selected process between the
two days of the workshop.
Workshop preparation
- Managers of participants agree intended outcomes by completing
workshop registration form
- Participants read Monash values and principles and agree how these
will apply to the selected work team
- Team to select any work documents relating to the chosen process -
policies, procedures, other forms - to bring to the workshop
Project management resources
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