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Management of threatening incidents

Half day

Target group:All academic and professional staff
Group size:Maximum of 20
Level 1 program:Suitable for staff with limited experience in the area or who wish to refresh their skills
Schedule:
Date:Friday 12 June 2009
Time:9:00am - 1:00pm
Venue:Devon room, Staff Development, level one, 700 Blackburn Road, Clayton
Apply by:Friday 5 June 2009
Cost: $160 Monash staff only
Catering:Morning tea will be provided
To apply:On-line application form

Overview

This program will enable participants to prepare for, identify, professionally respond to and manage incidents of aggression and violence whilst remaining confident and effective in a stressful/hostile environment. As personal safety is the major priority in this program, participants will be equipped with skills to effectively minimise contact with aggressive incidents, remain uninjured, communicate vital information, and to make a positive contribution to the safety of all persons involved. This program also deals with post incident issues, performance review and the ramifications that aggression and violence have on persons involved.

Intended Outcomes

At the end of this program participants will be able to:

  • Identify the warning signs of aggression and violence
  • Use the Controlled Breathing Technique
  • Efficiently respond to aggressive or violent incidents
  • Adopt a 'safety first' approach
  • Remain calm and positive in an aggressive or violent situation
  • Work in a team environment to manage an incident
  • Adopt a defensive stance to minimise injury
  • Utilise effective incident management strategies
  • Effectively hand over to safety or emergency workers
  • Evaluate post incident issues and long term effects

Course Content

  • WASP problem solving
  • Introduction to Controlled Breathing Technique
  • Two tiered management approach to incidents
  • Incident priority checklist
  • Recognising the signs of aggression
  • Monitoring aggressive and intimidating persons
  • Responding to an aggressive incident
  • First contact with an aggressive or violent person
  • Assessing incidents
  • Dealing with threats and abuse
  • Dangers of physical contact
  • Decision making during incidents
  • Defensive stance and push-off manoeuvre
  • Post incident issues
  • Role of Police. What is a crime scene?
  • Action plan

Learning Approach

Theoretical presentation, case studies, practical exercises and group discussion.

Handouts

A detailed manual will be provided.