| Monash home | About Monash | Faculties | Campuses | Courses | Contact Monash |
| Staff directory | A-Z index | Site map |
| Monash home | About Monash | Faculties | Campuses | Courses | Contact Monash |
| Staff directory | A-Z index | Site map |
|
Wellbeing and Support procedure – Employee Assistance ProgramTitle of Parent PolicyTitle of Supporting ProcedureWellbeing and Support procedure – Employee Assistance Program PreambleMonash University is committed to maintaining a safe and healthy working environment. As part of this commitment Monash acknowledges the contribution of its staff. Where staff are experiencing work-related, personal or health problems, it may affect their work performance as well as their quality of life and general sense of wellbeing. About the EAPThe University provides access to confidential, professional counselling and support for all staff and their immediate families through the provision of the Employee Assistance Program (EAP). The key principles of the EAP are to ensure that:
Counselling support offered by the EAPEmployee Assistance Program (EAP) is an internal and external professional, confidential counselling service available free-of-charge to all Monash staff members. Immediate family members can also access the external service, namely ResolutionsRTK which are an independent organisation with professional provider accreditation engaged by Monash. EAP offers counselling support to deal with:
DefinitionsImmediate family: is defined as spouse, partner (including same sex and de-facto), household members and dependants (including adopted and foster children). Manager Assist: is a consulting service within the EAP available to Monash Supervisors and Team Leaders to provide telephone counselling and support when needed. Manager Assist may be used for support with:
Confidentiality: conversations and any information the staff member shares with a psychologist will be in strictest confidence and will not be communicated further unless written authorisation is given by the staff member. Confidentiality also means that no one, including the University, will receive information from the psychologist concerning the staff member's situation. ResolutionsRTK: the University has contracted ResolutionsRTK to provide the external Employee Assistance Program. This organisation is a professional, accredited provider, independent of the University. Qualified, experienced psychologists offering a wide range of professional counselling services are utilised. 1. Accessing EAP1.1 Locations of available servicesStaff may choose to access counselling and support services on or off-campus. The University offers an on-campus service accessible at each campus, through the respective University counselling service. There is also a broad list of suburban counselling offices of the University’s external provider ResolutionsRTK available for staff wishing to access the off-campus service. 1.2 Making an appointmentAppointments can be made by directly contacting either the University Counselling Services for on-campus appointments, or, for off-campus appointments, phone ResolutionsRTK on 1800 350 359. Face-to-face counselling sessions are conducted during normal business hours. Where the staff member would feel more comfortable attending counselling off-campus, they can make an appointment with ResolutionsRTK, at a suitable time. ResolutionsRTK also provides emergency telephone counselling 24 hours per day, seven days per week (Phone: 1800 350 359). 1.3 EAP feesThe EAP service is free-of-charge to all University staff members who can access up to three sessions each with the external provider ResolutionsRTK. Immediate family members may also access the external service. In some instances, a counsellor may offer the option, in addition to their services, of a referral to a specialist agency, such as a solicitor, accountant, medical practitioner, specialist or another counsellor. If a referral is accepted, any costs involved are to be met by the staff member or family member. 1.3 Leave to attend counsellingThe arrangements for taking time off during business hours will be the same as exist between supervisors and staff members for any form of absence from the workplace. 2. Disclosure of personal informationA staff member who wants to access the EAP service is not required to inform anyone of this or the reason for accessing EAP. Should a staff member wish to advise their supervisor that they are attending EAP, the supervisor is required to observe strictest confidentiality and to support the staff member in accessing the EAP. 3. ReferralsThe three methods of referral to the Employee Assistance Program for counselling are: 3.1 Self referralThe EAP is designed to encourage self referrals where the staff member has personal problems which they want to discuss in a private and confidential setting without anyone in the organisation being involved in any way. Where a staff member decides to contact the external provider they need to advise ResolutionsRTK that they are from Monash University. Appropriate counsellors will then be allocated. 3.2 Suggested referralA colleague, supervisor/manager, Monash HR’s Manager, Employee Assistance, family member, doctor or someone else may recognise that a staff member is distressed or going through a difficult time and suggest using the EAP. 3.3 Management referral - informalAlthough EAP is designed to encourage self referral, there may be occasions when supervisors/managers suggest that a staff member seek counselling to assist with personal issues. Staff may, of course, decline the offer of counselling assistance. 4. Specialist assistanceIf the nature of the problem is such that further professional help is considered necessary or desirable, the provider will refer the staff member to an appropriate agency. If the staff member chooses to take up a referral outside the EAP, the staff member is responsible for any associated costs. 5. FeedbackMonash HR would welcome any feedback in regards to the services provided by ResolutionsRTK. Joanne Turner - Manager, Employee Assistance Related Documents
|
|