Service Level Agreements 

In support of Monash University's commitment to embracing improved methods of operating and meeting rigorous quality standards the University is introducing service level agreements (SLAs) for support services.

About Support Services KPI

• Archive KPI Reports

The Service Level Agreement 

Project information

Tools for Faculties

Tools for Support Services

Summary of Services and Service Statements

SLA project evaluations 2002 and 2003

Glossary

Resources

Questions and comments

Responsibility for the SLA now resides within the Office of the Vice-President (Administration). Please contact David Pawley for further information on the SLA.